Customer Service Executive - Personal Loans - Top Markets

Key Responsibilities

• Identify potential customers for business opportunities with support from the Supervisor/Manager.
• Collect and validate customer documents as per organizational norms and eligibility guidelines.
• Log cases in the system following the standard operating procedures and coordinate the process through to disbursement.
• Meet the sanction ratio requirements as defined by the organization.
• Understand customer needs and support cross-selling of suitable products under the guidance of the Supervisor/Manager.
• Assist the Supervisor/Manager in empaneling new vendors and maintaining strong vendor relationships.
• Support the Supervisor/Manager in ensuring adherence to all Audit guidelines, RBI regulations, and internal compliance processes.

Qualifications

Undergraduate/Graduate in any discipline