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Designation: Customer Service Executive (CSE) - Personal Loans
Department: Retail Assets / Personal Loans
Experience: Minimum 1+ Years
Qualification: Graduate in any discipline
Roles & Responsibilities :
1. Company Representative:
Act as the company's representative for Personal Loan products
2. Customer Acquisition & Engagement:
Address customer inquiries, listen to their concerns, and provide accurate information regarding loan features, eligibility criteria, documentation, pricing, and applicable fees.
3. Communication Channel:
Serve as an effective communication link between management, channel partners, and customers to ensure smooth coordination and timely resolution of queries.
4. End to End ownership:
Coordinate with internal teams for timely login, processing, and disbursement of Personal Loan applications while maintaining turnaround time (TAT).
5. Customer Satisfaction:
Ensure high levels of customer satisfaction by delivering quality service and gathering positive feedback after loan disbursement so that overall NPS increases for the product
Key Skills & Competencies:
Basic knowledge of Personal Loan products /Retail Lending
Customercentric approach
Ability to meet service and business targets
Tata Asset Management Limited (TAM) is the Investment Manager to Tata Mutual Fund. Our origin stems from a much respected and internationally acclaimed industrial house – the Tata Group – whose business philosophy has made our country and its people partners in the wealth creation process. Our heritage invokes "trust" among consumers, employees, shareholders and the community alike. Though a great heritage is obviously something to cherish, we also seek to carry that legacy through a set of well defined and time tested globally accepted business practices. Being part of the Tata group, we are well known for our strong adherence to highest standards of ethics and fairness in all our business dealings.
TAM manages funds across the entire risk-return continuum. These include equity funds, balanced funds and debt & money market oriented funds. The company provides investment management, risk management and advisory services to institutional, intermediary and individual investors.
Job ID: 146322793
