Job title : Customer Service Executive
Job location : Koregaon Park, Pune
About Palmonas
Palmonas is a fast-growing demi-fine jewellery brand focused on creating stylish, high-quality, and affordable jewellery for modern consumers. We are passionate about delivering not just beautiful products, but also an exceptional customer experience.
Role Overview
We are looking for a Customer Service Executive who can provide excellent support to customers across multiple communication channels. The ideal candidate should have strong communication skills, patience, problem-solving ability, and a customer-first mindset.
Key Responsibilities
- Handle customer queries through calls, emails, WhatsApp, Instagram, and other support channels
- Resolve customer concerns related to orders, deliveries, exchanges, returns, refunds, and products
- Coordinate with internal teams such as warehouse, logistics, operations, and marketing for issue resolution
- Maintain accurate records of customer interactions and follow-ups
- Provide timely and professional responses to customer complaints and feedback
- Assist customers with product information, order tracking, and purchase-related queries
- Ensure high customer satisfaction and positive brand experience
- Follow up on pending customer issues until closure
- Support during sales campaigns, launches, and high-volume periods
- Maintain proper documentation and reports related to customer support activities
Preferred Skills
- Excellent verbal and written communication skills
- Good interpersonal and problem-solving skills
- Ability to handle difficult situations calmly and professionally
- Basic knowledge of Excel and CRM/support tools
- Strong follow-up and coordination skills
- Attention to detail and organized working style
- Ability to multitask in a fast-paced environment
Preferred Qualification
- Graduate in any field
- Prior experience in customer service, ecommerce, retail, or jewellery industry is preferred
- Freshers with strong communication skills can also apply
Why Join Palmonas
- Opportunity to work with a fast-growing jewellery brand
- Young and collaborative work culture
- Learning and growth opportunities
- Exposure to ecommerce and customer experience operations
