Customer Service Executive

Customer Service Executive (Inbound)

We are looking for an experienced and customer-focused Customer Service Executive to join our team in Gurugram. The ideal candidate should have prior BPO experience, excellent English communication skills, and a strong customer-service mindset.

Job Details

• **Location: **Vipul Tech Square, Golf Course Road, Sector 43, Gurugram Sector 43, Gurugram
• Work Mode: Onsite
• Shift: Day Shift
• Working Hours: 8 Hours
• Experience: Minimum 7 months in BPO
• Qualification: Graduation Mandatory
• BPO Experience: Mandatory
• CTC: Up to 5.5 LPA, based on experience and interview performance
• Incentives: Applicable; details will be shared after selection and joining
• Interview Process: 3 Rounds – Walk-In Interview

Key Responsibilities

• Handle inbound customer calls and provide professional assistance.
• Understand customer queries and provide accurate and timely resolutions.
• Maintain a positive and professional interaction with customers.
• Resolve customer concerns while maintaining high service standards.
• Follow established processes, guidelines, and quality standards.
• Maintain accurate customer and interaction records.
• Coordinate with relevant teams to resolve customer issues when required.
• Ensure a smooth and positive customer experience.
• Meet assigned performance and service-quality targets.

Required Skills

• Excellent English communication skills – mandatory
• Strong verbal and interpersonal skills
• Good customer-handling abilities
• Problem-solving and active listening skills
• Ability to work in a fast-paced BPO environment
• Basic computer knowledge
• Professional and customer-friendly attitude

Ideal Candidate

Candidates with 1+ year of BPO/customer service experience, strong English communication, and good customer-handling skills are preferred.

Interested candidates can apply now and attend the walk-in interview.