About the Role
We are looking for a dedicated and customer-focused Customer Service Executive to deliver outstanding support across phone, email, and chat. If you have excellent communication skills and enjoy helping people, this is a great opportunity to grow your career in customer operations.
Key Responsibilities
- Respond to customer inquiries through phone, email, and chat
- Resolve complaints and ensure high customer satisfaction
- Maintain accurate logs of customer interactions and follow-ups
- Provide clear and helpful product/service information
- Coordinate with internal teams to resolve escalated issues
- Track customer feedback and suggest process improvements
Skills & Qualifications
- Excellent English + local language communication skills
- Strong problem-solving and conflict-handling abilities
- Familiarity with CRM tools / customer service software
- Ability to multitask in a fast-paced environment
- Detail-oriented with good organizational skills
- MS Office (Word, Excel, PPT) knowledge preferred
