Customer Service Executive

Company Description Nature's Basket Limited is India's pioneering premium food destination and a proud part of the RP-SG group. What began in 2005 as a single store in Mumbai has grown into an omni-channel retail business with neighborhood stores across India, complemented by an online portal and mobile application. The company focuses on delivering India's freshest and finest food experience, offering high-quality fruits, vegetables, delicatessen, meats, bakery products, and more. Nature's Basket emphasizes joyful food experiences supported by dedicated service, professional development opportunities, and a cheerful work culture that values diversity and social responsibility. Team members can build careers across retail, hospitality, and corporate functions, with best-in-class employee benefits and growth prospects.
Role Description The Customer Service Executive role is a full-time, on-site position based in Kolkata. In this role, the individual will handle customer queries and concerns in-store and through designated channels, ensuring prompt and courteous responses. Responsibilities include assisting customers with product information, billing and checkout support, handling returns or exchanges, and resolving service issues to maintain high customer satisfaction. The executive will maintain accurate records of customer interactions, escalate complex issues to the appropriate team, and follow established procedures and service standards. The role also involves coordinating with store operations and other departments to deliver a seamless shopping experience and contributing to a positive, customer-focused environment.
Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to address inquiries and resolve issues effectively.
• Candidates should possess Customer Satisfaction and Customer Service Management skills to monitor service quality and contribute to continuous improvement.
• Candidates should possess excellent Interpersonal Skills to communicate clearly, build rapport, and manage diverse customer interactions.
• Relevant experience in retail, hospitality, or customer-facing roles is beneficial.
• Strong verbal and written communication skills in English and local languages are advantageous.
• Ability to work on-site in Kolkata, including weekends and shifts as required.
• Basic computer literacy and familiarity with POS or CRM systems is preferred.
• Minimum educational qualification: high school diploma; a graduate degree in any discipline is an added advantage.