Customer Service Executive

0-2 Years

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Job Description

Attend inbound customer calls and provide prompt and accurate responses
Log all customer interactions and cases properly in the CRM system
Resolve customer queries efficiently while maintaining high service standards
Make outbound calls to customers when required, in line with company communication protocols
Follow up on open cases and ensure timely closure and customer satisfaction
Coordinate with internal departments to resolve complex issues
Maintain customer-centric communication and ensure positive engagement
Adhere to defined processes, quality guidelines, and performance metrics