Customer Service Executive

Job Description

The Customer Service Executive will handle voice-based customer support for a UK banking process (TSB). The role involves assisting customers who have encountered fraud-related issues by providing accurate information, reassurance, and resolution while maintaining high service quality and compliance standards

.Location: Work From Office Malad, Mumbai

Employment Type: Full-time

Salary: 27,000 In-hand per month

Key Responsibilities

Handle inbound voice calls for UK banking customers (TSB process)

Assist customers who have faced fraud-related issues with basic customer service support

Provide clear, accurate, and empathetic responses to customer concerns

Follow banking protocols, compliance guidelines, and data security policies

Maintain detailed and accurate records of customer interactions in CRM systems

Escalate complex or sensitive fraud cases to appropriate internal teams

Meet performance metrics related to call quality, resolution, and customer satisfaction

Ensure confidentiality and data privacy at all times

Skills and Competencies

Good verbal communication skills in English

Strong listening and problem-solving abilities

Ability to handle sensitive conversations calmly and professionally

Basic computer knowledge and comfort with CRM systems

Willingness to work in rotational shifts (24/7 environment)

Customer-focused mindset with attention to detail

Ability to work under pressure and as part of a team

Educational Qualifications

Graduate Freshers eligible

HSC candidates must have minimum 13 months of experience

Graduates with minimum 6 months of experience also eligible

Experience

Freshers (Graduates) welcome

6 months to 13 months of customer service / BPO experience preferred

Voice process experience is an advantage

Banking or fraud support exposure is a plus

Preferred Attributes

Good command of English

Willingness to work in UK-biased banking shifts

Ability to adapt quickly to new banking processes

Strong conflict-resolution and customer-handling skills

CIBIL Score: 700+ mandatory

Shifts & Work Schedule

24/7 Rotational Shifts

Any 2 rotational weekly offs

Career Growth Opportunities

Send your CV to : [Confidential Information]

For queries contact : 8828189763