Customer Service Executive - Jaipur
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We are hiring for one of the leading NBFC.
Job Title: Customer Service Executive
Department: Customer Service - Contact Centre
Location: Jaipur
Experience Level: 6 months to 4 years
Skills and Qualifications:
- Good communication and interpersonal skills
- Customer-focused attitude
- Ability to handle and resolve customer queries efficiently
- Understanding of loan servicing processes is a plus
- Good problem-solving skills
- Detail-oriented with excellent organizational abilities
- Basic Knowledge of MS excel, MS outlook
Responsibilities:
- Respond to customer inquiries via phone or email
- Provide accurate information regarding loan services
- Address and resolve customer concerns or complaints
- Collaborate with team members to ensure a seamless customer
experience
- Maintain thorough knowledge of loan servicing policies and procedures
Preferred Skills:
- Previous experience in customer service
- Familiarity with loan servicing operations
- Ability to handle challenging customer interactions with tact and
professionalism
Incorporated in 2006, this entrepreneurial journey has metamorphosed to a transnational organisation with business operations in Asia, Australia, Europe & US.
With a meticulous focus on driving successful hires, we’re a new type of partner and a new type of recruiting system. Our systematic, process driven approach to recruitment ensures engagement with the right talent and a superior candidate experience.
Our offices in Auckland, California, Dubai, Gurgaon, New Delhi, New Zealand and Sheffield are independent units lead by our regional directors, supported by highly talented back-office in Karnal (Haryana, India).
Our clients include 32 of fortune 100 companies.
Job ID: 105353401
Skills:
Customer Service, Operation
