Customer Service Executive - International Process

We are seeking Customer Service Executives to join our international process team. The role involves handling customer interactions from international clients via calls, emails, and chats, ensuring high-quality service and timely resolution of queries.

Key Responsibilities:

• Handle inbound and outbound calls from international customers
• Resolve customer queries and complaints promptly and professionally
• Maintain detailed records of customer interactions
• Adhere to service level agreements and company policies
• Collaborate with cross-functional teams for effective issue resolution
• Maintain cultural sensitivity and professionalism in all communications

Candidate Profile:

• Excellent English communication skills (verbal and written)
• Comfortable working in rotational shifts
• Graduate or Undergraduate candidates eligible
• Freshers and experienced candidates welcome
• Immediate joiners preferred