Hiring Customer Service Executive International Voice Process
Description
We are hiring Customer Service Executives for an International Voice Process for one of our leading MNC clients. The ideal candidate will be responsible for handling customer inquiries and providing exceptional support to our international clients. This role requires strong communication skills and a commitment to delivering high-quality service.
Responsibilities
- Handle customer inquiries through voice calls effectively and efficiently.
- Resolve customer complaints and provide appropriate solutions in a timely manner.
- Maintain a high level of customer satisfaction by ensuring quality service delivery.
- Document all interactions with customers in the system as per company guidelines.
- Collaborate with team members to improve service processes and customer experience.
Skills and Qualifications
- Excellent verbal communication skills in English.
- Strong problem-solving skills to address customer issues.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Familiarity with customer service software and tools is a plus.
- Basic computer skills and proficiency in using MS Office applications.
- Ability to work flexible hours, including nights and weekends if required.
Immediate Joiners Preferred
