Customer Service Executive - Insurance P&C (Voice)

Job Title: Customer Service Executive Voice Team (Insurance P&C Process)

Work timing: Rotational Shift (24/7)

Work days: 5 days working. Rotational week offs (Workdays can fall on weekends)

Job Description:

We are looking for an experienced professional with strong processing knowledge in Property & Casualty (P&C) Insurance to join our Voice Team. The ideal candidate should have a solid understanding of P&C insurance processes and procedures. Candidates must possess excellent communication skills and the ability to confidently handle customer interactions. Prior experience in international voice support is an added advantage.

The role involves handling voice-based support, addressing customer queries related to insurance policies and claims, and delivering high-quality service experiences.

Responsibilities:

Handle inbound and outbound calls related to insurance policies, claims, and other P&C matters. Provide clear and accurate explanations regarding P&C insurance processes to customers. Resolve customer queries and concerns effectively with a solution-oriented approach. Ensure proper follow-up with customers to close queries within defined timelines. Coordinate with internal teams to ensure smooth processing and issue resolution. Deliver consistent and high-quality customer service experiences. Accurately document all interactions and updates in CRM systems. Adhere to company policies, compliance, and quality standards. Stay updated with changes and updates in the P&C insurance domain.

Required Skills and Experience:

Strong processing knowledge and hands-on experience in Property & Casualty (P&C) Insurance. Prior experience in international voice support is an added advantage. Excellent verbal and written communication skills. Strong customer handling and interpersonal skills. Familiarity with EPIC and CRM tools is an added advantage. Ability to manage pressure, multitask, and prioritize effectively. Good problem-solving skills with a proactive approach. Graduate degree in a related field is mandatory.