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Customer Service Executive (Inbound & Chat Support )
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Customer Service Executive (Inbound & Chat Support )
Mantras2success Consultants- Posted 3 hours ago
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Job Description
Job Description:
Wearehiring Customer Service Executivestomanagecustomercommunicationacrosscalls,emails,andchat.Therolerequiresexcellentcommunicationskillsandtheabilitytoresolvequeries
promptlyandprofessionally.
KeyResponsibilities
- Handleinboundcustomercalls,emails,andchatqueries
- Provideaccurateinformationregardingloanapplications,status,andtroubleshooting
- Maintainahighlevelofcustomersatisfactionbyensuringquickandclearresolutions
- Followprocessguidelinesandmeetproductivity/servicetargets
- Coordinatewithinternalteamsforescalationsortechnicalissues
RequiredSkills&Experience
- Minimum1year of experienceininboundcalling,emailhandling,andchatprocess
- StrongproficiencyinEnglish&Hindicommunication
- Goodcustomer-handlingandproblem-solvingskills
- Abilitytomultitaskandworkunderpressure
- Basictechnicalunderstanding(applications,systemnavigation,troubleshooting)
- Comfortableworkingonweekends/holidaysasrequired
- Customer-focusedandtarget-drivenmindset
- 6 Days Working (Rotational Weekoff)
- Shift timings :10AM-7PM
More Info
Key Skills
About Company
