Skills Required
1- Minimum 2 years of experience in a similar role.
2- Preference for candidates from E-Commerce and D2C companies.
3- Strong verbal and written communication skills in English.
4- Active listening and effective problem-solving abilities.
5- Excellent interpersonal skills and teamwork capability.
6- Ability to perform under pressure and adapt to fast-paced environments.
7- Proficiency in Google Suite, including Google Docs.
8- Strong multitasking skills with the ability to manage tasks efficiently within tight timeframes.
What will you do
1- Handle calls, chats, and emails professionally, providing product and service information, processing orders or cancellations, and addressing customer concerns.
2- Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
3- Follow up to ensure customer requests are resolved appropriately.
4- Escalate unresolved issues or special cases to the relevant departments for further investigation.
5- Approach complaints and escalations with a customer-focused mindset.
6- Identify customer needs, clarify concerns, research solutions, and provide appropriate alternatives.
7- Build strong customer relationships by understanding their unstated needs and asking relevant questions.
8- Meet assigned targets while adhering to all standard operating procedures (SOPs).
Work Experience
- 2–4 years of experience in customer service or support.
- Proven ability to handle escalations and resolve customer issues efficiently.
Working days: Monday - Saturday
Location: B-289, Okhla Phase I, Industrial Area, Delhi (Work From Office)
About Company: Nutrabay is one of India's largest and most trusted health & nutrition platforms. We are a proudly bootstrapped business with millions of loyal customers. Our vision is to continue growing sustainably, launching innovative health products, and strengthening our position as the market leader in this segment.
