Key Responsibilities
- Respond to inbound calls from US/Canada customers and assist with issues related to computers, printers, networks, and similar devices.
- Provide top-quality service using voice support and remote assistance tools.
- Record, track, and update all customer interactions accurately in the CRM system.
- Perform basic technical troubleshooting and offer appropriate solutions or product recommendations.
- Maintain a strong rapport with customers by delivering consistent, high-quality service.
- Participate in team meetings, share insights, and contribute to continuous learning.
- Follow all company policies, processes, and quality guidelines during every interaction.
- Meet performance goals such as resolution rate, CSAT, productivity benchmarks, and call quality standards.
- Work closely with the team and supervisors to improve service delivery.
- Stay updated on new tools, product updates, and best practices to enhance technical and customer service skills.
About Company: ByteReboot Private Limited, a rising IT services provider based in Punjab, India, is your one-stop shop for all your technological needs. Founded in September 2023, our passionate team offers a comprehensive suite of services designed to streamline your operations and empower your business. We specialize in web development, software development, data management, IT development. Our commitment to quality and innovation ensures we deliver cutting-edge solutions that are both effective and cost-efficient. Founded in September 2023, our passionate team offers a comprehensive suite of services designed to streamline your operations and empower your business. Whether you require a complete IT overhaul or specific project assistance, ByteReboot is here to bridge the gap. We take pride in building strong client relationships and work collaboratively to understand your unique goals.
