Key Responsibilities
- Providing exceptional customer service through various channels such as phone, email, and chat
- Resolving customer inquiries and issues in a timely and efficient manner
- Assisting with enrollment processes and providing information about our courses and programs
- Collaborating with other team members to ensure a seamless customer experience
- Utilizing your negotiation skills to handle customer complaints and find solutions that meet their needs
- Demonstrating problem-solving abilities to address complex situations and provide appropriate resolutions
- Using your proficiency in spoken English and Hindi to effectively communicate with a diverse customer base
About Company: Codera Academy is a learning platform that offers courses in data science and software development, designed to meet the industry requirements. At Codera Academy we intend to develop problem-solving skills in our students and empower them to build their dream careers. Codera Academy is founded by IIT graduates. Our team includes folks working in banking, fintech, enterprise solutions, and e-commerce sectors as data scientists, full-stack web developers, android developers, financial risk analysts, and software developers.
