Are you a Customer Service rockstar with excellent English language skills and Shopify experience Lagorii is looking for a dynamic and enthusiastic Customer Service Executive to join our team. As the face of our company, you will be responsible for providing top-notch customer support and ensuring customer satisfaction.
Key Responsibilities
- Manage customer inquiries and provide timely and accurate responses via phone, email, and live chat.
- Process orders, returns, and exchanges efficiently and accurately.
- Assist customers with product recommendations and general inquiries about our products and services.
- Troubleshoot and resolve any customer issues or complaints in a professional and timely manner.
- Work closely with our fulfillment team to ensure orders are processed and shipped in a timely fashion.
- Maintain accurate customer records and documentation in our CRM system.
- Collaborate with the sales and marketing teams to provide feedback on customer trends and preferences.
If you are a team player with excellent communication skills and a passion for providing exceptional customer service, we want to hear from you! Join Lagorii and be a part of a fast-paced and exciting work environment. Apply now and start your exciting career with us!
About Company: Established in 2020, Lagorii is an e-commerce marketplace for kids clothing and accessories. We aim to provide our partner brands with a top-notch platform to sell directly online and provide key branding services that will truly help them scale their business. Our team is dedicated to a mission to serve our Indian manufacturers. By leveraging technology, creativity, innovation, and most importantly, our passion, we provide a reliable sales channel.
