Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of
: Customer Service Executive
In This Role, You Will
- Completion of the all tasks assigned by the line manager which includes clearing the mailbox, handle escalations ensuring processing of all the payments within the Cut offs.
- A high level of awareness about compliance and money laundering is maintained at all times
- Ensuring all end of day checks are duly completed.
- The job involves financial and reputation risk so all the referrals should be sorted out within SLA
- High speed and accuracy of complex processing to meet stringent cut-off times and minimize financial loss to the bank, Ensure error free and quality processing
- Understanding critical documentation and interpreting information and risk involved
- Good organizational skills, ability to handle work independently and thorough understanding of the job objectives
- Generating case studies and sharing learning points
To Be Successful You Will
- Graduation in any stream, Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.
- Work experience not essential, Ability to speak and understand English fluently.
- Ability to write good quality business letters, emails and reports.
- Good conversational skills to engage customer. Ability to learn quickly and transfer knowledge appropriately.
- Ability to understand and interpret numeric data. Minimum, basic computer knowledge. Flexibility to work shifts.
- Ability to build rapport with and relate to a wide range of people.
- Ability to maintain focus while working with voluminous data.Ability to multi task.
Hsbc.Com/Careers
You'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
- Issued By HSBC Electronic Data Processing (India) Private LTD***
