Description
We are seeking a dedicated and enthusiastic Customer Service Executive with fluency in Hindi and Tamil to join our leading group in Kerala. The ideal candidate will be responsible for providing exceptional customer support and ensuring customer satisfaction.
Responsibilities
- Handle customer inquiries and provide support in Hindi/Tamil.
- Resolve customer complaints and issues in a timely manner.
- Maintain a positive, empathetic, and professional attitude towards customers.
- Communicate with customers through various channels (phone, email, chat).
- Document customer interactions and update customer records accurately.
- Collaborate with team members to improve customer service processes.
- Assist in the development of customer service policies and procedures.
Skills and Qualifications
- Fluency in Hindi and Tamil is mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Basic knowledge of customer service principles and practices.
- Ability to handle difficult situations and customer complaints with patience.
- Proficient in using computers and customer service software.
- Good organizational skills and attention to detail.
