Customer Service Executive

Working Hours:

Monday to Wednesday 9am to 6pm
Thursday & Friday 9am to 5pm
Saturday 8am to 3pm

Working Location: Somerset

Client Experience & Sales Executive (Healthcare | Front Desk | Call & WhatsApp Management)

Heartland Rehab is a growing group of physiotherapy and allied-health clinics across Singapore. We're looking for a calm, confident, and people-oriented individual to manage all incoming enquiries and leads across our platforms. If you enjoy speaking with people, helping them take the next step, and working in a structured environment - this role is for you.

Responsibilities

• Respond promptly and professionally as the first point of contact for patients and enquiries across phone calls, WhatsApp, website enquiries, online promotions, and referrals
• Guide clients by explaining available services clearly and assist them in booking appointments accurately
• Follow up with clients on enquiries and self-booking links to ensure engagement and appointment confirmation
• Coordinate with therapists and internal teams to schedule appointments and resolve client needs efficiently
• Maintain detailed records of client interactions and lead management activities following established processes and SOPs
• Manage multiple enquiries simultaneously while maintaining a calm and professional demeanor
• Deliver a smooth, professional client experience from initial contact through appointment booking and follow-up

Preferred competencies and qualifications

• Experience in healthcare or call-centre environments (training will be provided)
• Strong communication skills for phone and WhatsApp interactions
• Detail-oriented and organized approach to managing enquiries and client information
• Customer-focused mindset with a natural service orientation
• Able to work in a fast paced environment

Why Join Heartland Rehab

• Meaningful work in healthcare
• Clear systems and support
• Training provided
• Exposure to a growing multi-clinic organisation
• Stable role with growth opportunities

To apply, please send your application to [Confidential Information]