Customer Service Executive

Qualifications & Requirements:

Willingness to work in Night Shift (8 PM - 5 AM PST)

Strong English communication skills (both verbal & written)

Ability to draft professional emails and comprehend responses

CRM tool experience is preferred

Work experience required for undergraduates

Key Responsibilities:

Obtaining records and bills from facilities via email and phone

Requesting records and bills through various channels (email, fax, chart swap, chart

request, etc.)

Calling facilities and following up on pending tasks

Updating CRM tools with record and bill statuses

Maintaining professional telephone etiquette with a polite and courteous approach

Actively listening and handling calls with confidence

Technical Skills:

Basic knowledge of MS Office (Word, Excel, Outlook)

Familiarity with CRM software is a plus

Good understanding of internet-based applications