Customer Service Executive - HCV Finance - Motor Finance - Sales - Bengaluru - Prestige Libra - CSE

Tata Mutual Fund

Bengaluru, India

Fresher

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Posted a month ago

Job Description

Role Description: Customer Service Executive

Title: Customer Service Executive

Level: Executive

Reports to: Sales Manager

Section: Sales - Vehicle Finance

Department: Sales

Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction

Key Accountabilities:

Lead Generation

Generates lead for deals through interactions with DSE or through channel partners/open market

Customer Relationship Management

End to end customer relationship management including explaining product offerings and resolving sales queries
Cross-selling product offerings to customers
Educates customer with information to build their understanding of issues and capabilities
Goes beyond their day to day work to assist customers in a positive manner

Dealer Relationship Management

Maintaining relationship with assigned dealer

Deal Processing

Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
Internal Stakeholder Management
Interact with operations and credit team in order to ensure smooth processing of loan applications

KPIs:

Units Disbursed
1^st EMI Resolution
RC Collection

Qualification: Any Graduate

Experience: 0-2 years work experience only in Vehicle Sales

Skills & Competencies

Functional Competencies

Communication Skill
Negotiation Skill
Market/Industry Knowledge
Analytical Skill
Product Knowledge

Behavioural Competencies

Execution Excellence
Customer Centricity

Hiring Parameters:

Should be comfortable to move in the market
Should have learning attitude
Should have bike and license
Should have good knowledge of RTO
Should have product knowledge

More Info

Job Type:

Permanent Job

Industry:

Banking /Accounting /Financial Services

Function:

Sales - Vehicle Finance

Employment Type:

Full time

About Company

Tata Mutual FundJob Source: eofh.fa.em2.oraclecloud.com

Tata Asset Management Limited (TAM) is the Investment Manager to Tata Mutual Fund. Our origin stems from a much respected and internationally acclaimed industrial house &#8211; the Tata Group &#8211; whose business philosophy has made our country and its people partners in the wealth creation process. Our heritage invokes "trust" among consumers, employees, shareholders and the community alike. Though a great heritage is obviously something to cherish, we also seek to carry that legacy through a set of well defined and time tested globally accepted business practices. Being part of the Tata group, we are well known for our strong adherence to highest standards of ethics and fairness in all our business dealings.
TAM manages funds across the entire risk-return continuum. These include equity funds, balanced funds and debt & money market oriented funds. The company provides investment management, risk management and advisory services to institutional, intermediary and individual investors.

Job ID: 142877065

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