Customer Service Executive - Global Network Operations

Position Summary

The key objective of the position is

• To perform migrations and change managements on the existing customer circuits (IP/MPLS services) during critical planned events and downtimes, ensuring the activity completion with proper pre-check post-check in stipulated time frames.
• The position is also responsible for testing the configured/migrated customer services L3 VPN/ L2 VPN/ Internet to the deliverable parameters.
• Troubleshooting & resolving any post migration issues if service pre-check post-check not matching.
• May have to work in Shifts depending on Planned Activity schedules.
• The above mentioned configuration and testing of services to be done on primarily on Cisco ,Alcatel Lucent , Huawei & Juniper devices.

Person Specification:

Candidate must possess at least a Bachelor of Engineering/Technology (Telecommunication/ Computers) or equivalent degree with min. 2 yrs of experience.

Sound knowledge of IP/MPLS and MPLS based VPNs. Excellent knowledge of Network Fundamentals, Routing protocols (Static, BGP,OSPF) and Switching. Configuration and troubleshooting skills on Cisco and Alcatel Lucent routers is a must. Network device configuration and maintenance experience of at least 2 years in an organization of repute.

Know-how of systems & process knowledge are key drivers on the job.

• Systematic approach towards work areas.
• Should be able to cope up excellently under stressful circumstances.
• Good communication skills

Should have worked in a service providers environment where network device configuration, migration and maintenance would have been a Core activity. Familiarity with Cisco Router/Switches & Acatel Lucent 7750 SR devices and configurations is must. Exposure to IP/MPLS and MPLS based VPNs is desirable. CCNA certifications or equivalent Alcatel Lucent would be an added advantage.

2 years experience in Networking field.