Customer Service Executive - Global Network Operations

Tata Communications Limited

Pune, India

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Job Description

Responsible for the Processing Change Requests / Change Tickets which are raised by field operation team Globally.
Ensure efficient and effective service as per SLAs.
Engineer would be maintaining the Network Change Management of Tata Communications as well as their Partners Change Requests that impact Tata Communications Network and/or Services.
Engineer would be responsible for verification of SIA & NIA.
Responsible for arranging acceptance/approvals from various stakeholders.
Maintain quality standards to achieve optimal levels of operation and KPI targets.
Tracks and Measure Change Management (CHGP TT Life Cycle) processing and Execution Success, Compliance Adherences as routine Approval Notifications and Internal Broadcast TATs, Closure TATs, Quality of Communications and Execution Updates made by Implementers / Owners.
Responsible for maintaining smooth operations with Cross Functional teams.
He/She would also be capable of / responsible for discussion with cross functional teams & stake holders for issues/disagreements raised by Field operations pertaining to Change Management Activities/Requests.
Engineer would be working with the various regional circles to process change tickets.
Engineer would be responsible for participating in / arranging CAB Calls Internal as well as with Change Requesters, Field, SOC and NOC Teams, stake holders etc.
Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance.
Currently 9AM 9PM IST operational for Global Changes and 9:30 to 6:00 PM for India geography Changes on Weekday only.
Subject to Revision as 24.7 shift environment in future if the need be.

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About Company

Tata Communications LimitedJob Source: jobs.tatacommunications.com

Tata Communications is a digital ecosystem enabler that powers today&#8217;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217;s internet routes and connects businesses to 60% of the world&#8217;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216;Secure Connected Digital Experience&#8217; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 136015453

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