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Customer Service
Executive - Global Network Operations
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Customer Service Executive - Global Network Operations
Tata Communications Limited- Posted 13 hours ago
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Job Description
Broad outline of the Role
Minimum Qualifications & Experience
Other Knowledge & Skills
Key Responsibilities
- The role is responsible for Service Assurance for the Submarine cable System NOC with 24X7 Operation and Work from Office only. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Highly responsible and critical role requiring good English Language verbal & written skills for sending updates to Tata Communications Management.
Minimum Qualifications & Experience
- Graduate with 0-4 years of experience
Other Knowledge & Skills
- Demonstration of problem-solving skills
- Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
- Knowledge of network, operation systems
Key Responsibilities
- Service assurance with Maintaining, administering, upgrading, and troubleshooting network tools and equipment
- Assisting with and implementing delivery BW as required for new and existing customer and support full cycle Service Assurance.
- Ensure SLA are achieved and work proactively to maintain the same with reading 24 hrs mail before taking shift handover, build network and customer requirements understanding.
- Maintain security compliance for the One drive networks, Servers, applications, and operating systems provided. Any data changes done impacting customer communication traffic will be taken seriously. Memo are issues as per the applicable policy.
- Prepare daily and weekly reports with 100% accuracy. Need to have strict timeline 0f 15-25 minutes for each activity and maintain the performance accordingly.
- Complete all mandatory and Goals identified with excellent performance to have good performance record.
- Timely upgradation of all the internal updates, Customer tickets, troubleshooting in 2-4 hrs time and stop escalations. Escalation to provider on timely basis. Performance and progress is measured in time by systems and customers and no customer escalation due to manual miss and errors. Maintain high standard as per the internal processes and guidelines.
More Info
Key Skills
technical infrastructure management
itil process management
About Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications