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Customer Service Executive - Global Network Operations

Tata Communications Limited
Fresher
Mumbai, India
Early Applicant
  • Posted a month ago
  • Be among the first 20 applicants

Job Description

Broad outline of the Role
  • The role is responsible for 24X7 shift operation with Work from office for Submarine networks & Service provider network service assurance. This require incidence management, 30 minutes notification during failure, and strict SLA compliance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.


Minimum Qualifications & Experience
  • Graduate with 0-4 years of experience


Other Knowledge & Skills
  • Demonstration of problem-solving skills
  • Knowledge of submarine Networks, faults, Customer communications, Planned Event notifications
  • Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
  • Knowledge of optical fiber network, fault repair and testing process, every 30-45 minutes update to the internal and external customers


Key Responsibilities
  1. Maintaining, administering, upgrading, and troubleshooting network tools and equipment
  2. Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of
  3. terminations, testing and labelling of most common transmission mediums, hardware installations etc.
  4. Ensure SLA are achieved and no customer SLA claim due to our negligence and delays.
  5. Compile and track all events on daily basis, 24 hrs mail reading before handover and smooth handover of work post shift completion
  6. All reports required to be timely send and with 100% accuracy.
  7. Timely upgradation of all the network events, V5 assure monitoring and tickets handling. No tickets to cross TAT and timely with quality RFO.
  8. Daily reviews calls and service provider calls to be managed.


More Info

Job Type:
Permanent Job
Industry:
Telecom/ISP
Function:
Telecommunications
Employment Type:
Full time

About Company

Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 151832291

Last Updated: 01-08-2026 05:44:46 PM
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