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- Handle documentations and operation of airfreight, seafreight and end to end deliveries & customs clearance
- Follow up on outstanding bookings and query resolution
- Provide customer service to clients and overseas agents by handling their queries/feedbacks and updating shipment status proactively
- Provide sales support and assist the sales team to check rates with overseas agents, carriers and 3rd party vendors and sending quotations on behalf of salesperson to clients when required
- Creating shipment jobs and billings
- Complying with company directions, policies and SOPs
- Ensure customer satisfaction excellence
- Help to increase customer confidence and secure more shipments from customers you are handling
- To work closely with Sales Team to maximum customer profile successes
- And any other work delegated to you by the Management pertaining to the interest of the company
Job ID: 149282517
Skills:
Microsoft Office, Dashboard, Service Delivery, Excel, Microsoft Excel, Data Analytics, Administration, Customer Service, Accounting, Supply Chain, Data Entry, Iso 9001, Team Player, Shipping, Ability To Multitask, Interpersonal Skills
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