Customer Service Executive (Freshers Only)

Designation: Customer Service Executive

Mandatory Languages: English & Punjabi

Employment Type: Full-Time

Work Model: In-Office / Work From Office

Job Location: Mohali, SAS Nagar, Punjab

Candidate Location: Any Location

Shift Timing: Night Shift (8:30 PM – 5:30 AM IST)

Working Days: Monday to Friday + 2nd and 4th Saturday

Weekly Off: Sunday + 1st, 3rd and 5th Saturday

Roles & Responsibilities:

We are looking for Customer Service Executives with excellent communication and customer-handling skills. The candidate will interact with customers, understand their requirements, resolve queries, maintain relationships, and ensure a positive customer experience.

Key Responsibilities:

▪Handle customer queries through calls and other communication channels.

▪Understand customer requirements and provide appropriate information and assistance.

▪Maintain accurate customer and interaction records in CRM systems.

▪Meet assigned sales, service, and KPI targets.

▪Coordinate with internal teams when required to resolve customer issues.

Required skills:

▪Excellent Punjabi & English communication

▪Customer handling and relationship-management skills

▪Good listening, empathy and patience

▪Strong follow-up and coordination skills

▪Problem-solving ability

▪Basic computer/CRM knowledge

▪Professional attitude and target/KPI orientation

▪Experience less than 1 year in customer service, telecalling, relationship management, hospitality, B2C or matchmaking will be preferred. Freshers with strong communication skills can also be considered.

If Interested Email your CV- [Confidential Information]