About The Role
We are looking for a proactive and customer-focused Travel Process Customer Support Executive to join our team. This role involves handling end-to-end travel support for customers, ensuring smooth booking experiences and timely issue resolution across global markets.
Key Responsibilities
- Handle inbound and outbound customer interactions via calls, email, and chat
- Assist with flight bookings, cancellations, rebookings, and refunds
- Provide accurate information on fares, airline policies, baggage rules, and itineraries
- Resolve customer issues efficiently while maintaining high customer satisfaction
- Coordinate with airlines and internal teams for booking management
- Update CRM systems with accurate customer interaction details
- Meet defined KPIs, SLAs, and quality standards
Requirements
- Prior experience in travel process / airline / OTA customer support preferred
- Knowledge of GDS systems (Amadeus, Sabre, Galileo) is an advantage
- Excellent communication skills (verbal written)
- Ability to handle high call volumes and multitask
- Strong problem-solving and customer-handling skills
- Willingness to work in rotational shifts (including night shifts and weekends)
Preferred Skills
- Experience in international travel bookings
- Understanding of fare rules, ticketing, and reissues
- Ability to work in a fast-paced environment
For more details contact
HR-9096123939
This job is provided by Shine.com
