Job Description

Great with words and enjoy solving problems Join the customer correspondence team of an established insurance company in the CBD and help customers get clear, timely answers.

What You'll Be Doing

Manage customer and intermediary email enquiries in Salesforce, replying in the company's tone of voice
Process straightforward customer requests end-to-end and aim for first-contact resolution
Respond to customers through letters and outbound calls where needed
Follow SOPs and service standards keep case records accurate for SLA tracking and audit
Escalate complaints, exceptions and unclear cases to the team lead

What You'll Bring

Diploma in any discipline and above
Customer service or correspondence experience is an advantage undergraduates are welcome to apply
Strong written communication and attention to detail
Comfortable with computer systems Salesforce exposure is a plus
Patient, customer-focused and organised