Customer Service Executive - Domestic Voice Process

Job Description:

As a Customer Service Executive in our domestic voice process, you will interact with customers over the phone to resolve their issues to their satisfaction

You are expected to accurately understand the customer's problems, follow established procedures to resolve them, and communicate effectively.

You will be dealing with customers from all over India, and we pride ourselves on delivering top-notch customer service, which is why we seek the best professionals in the industry.

Location: Ameerpet, Hyderabad

Required Skills:

1. Languages: Fluent in English, Telugu and Hindi
2. Typing Speed: Minimum 25 WPM.
3. Education: Any (10+2, Diploma, Degree); BE/ B.Tech & PG are not eligible (unless they have BPO exp)
4. Experience:

oFreshers with 0-11 months experience.

oBPO experience only will be considered for candidates with up to 2 years of experience.

Other Requirements

Must be able to travel independently; no transportation allowance provided. Relieving letters & payslips are mandatory for experienced candidates.

• Freshers: 2.2 LPA CTC, Fixed CTC Non-Negotiable
• Experience (1-2 yrs): 2.25 LPA CTC, Fixed CTC Non-Negotiable

Key Responsibilities:

1. Handle 100 to 150 calls per day, adjusting for call flow, especially during weekends and peak seasons.
2. Provide excellent customer service by resolving customer issues effectively.
3. During training period, Nesting the shift timings are as follows:

• For women work from office (WFO): 8:00 AM - 6:30 PM
• For men work from office (WFO): 8:00 AM - 10:30 PM

4.Post-training, shift timings will be adjusted based on business needs:

• For women working from home (WFH): 6:00AM - 6:30PM.
• For men working from home (WFH): 9-hour Shift will be assigned based on business requirement.

5.Work 6 days a week, with a rotational week off.

6.Attend office every two months for connect sessions or fun activities while working from home.

7.Work from home will be provided only based on performance after 3months.

Additional Information:

No leaves the first 3 months.

Must work on public holidays; compensatory off will be provided later.

Candidates should be ready to work on rotational shifts and adapt to changing business needs.