Company Description
D&B Technologies and Data Services, a subsidiary of Dun & Bradstreet South Asia, Middle East Limited, was established in 2007 and employs highly skilled analytics professionals, IT engineers, and industry experts. Based on predictive analytics, decision management, and information management, the company delivers solutions to Dun & Bradstreet and its global clientele. With a strong focus on Risk Management, D&B specializes in statistical modeling of credit risks across consumer, SME, and corporate segments. Offering advanced capabilities in Credit Bureau solutions, including proprietary algorithms and technology platforms, the company has made significant contributions to emerging markets in over 15 countries.
Role Description
- Liaison and manage relation with sister offices and customers
- Ability to manage multiple priorities simultaneously; flexible, and adaptable to change
- Dealing with internal & external customers and situations with a professional and resourceful manner for resolution
- Ensuring depth of deliverables and on the timeliness of deliverables
- Drive through day-to-day operations in the customer service task.
- Respond to customer service issues in a timely manner with problem solving attitude.
- Liaison with Various teams such as Research, and Quality Control team to ensure timely and effective delivery of customer deliverables.
- Maintain accurate records and document all customer service activities and discussions.
- Working with Senior Management Teams to achieve Department's and D&B's vision and mission.
- Knowledge in research/ consultancy/ financial services.
- Bachelor's /master's degree or equivalent qualification in Finance/ Accountancy/ Banking Economics/ Business Studies from a top-tier university or from reputed institutes.
Qualifications
- Strong interpersonal skills with the ability to build and maintain positive relationships with clients and colleagues
- Capability in client Service Management to handle requests and maintain exceptional service quality
- Excellent verbal and written communication skills
- Ability to work efficiently in a fast-paced and collaborative on-site environment
- Prior experience in client servicing or customer service roles is a plus
- Bachelor's degree in a related field or equivalent work experience
Job Location: Chennai (Preferably candidates from Chennai)
Experience: 3- 5 Years
Notice Period: Immediate to 15days only.
