Search by job, company or skills

Customer Service Executive - Customer Interaction Suite

Tata Communications Limited
Fresher
Pune, India
Early Applicant
  • Posted 9 hours ago
  • Be among the first 10 applicants

Job Description

Broad outline of the Role
  • The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.


Minimum Qualifications & Experience
  • Graduate with 0-4 years of experience


Other Knowledge & Skills
  • Demonstration of problem-solving skills
  • Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
  • Maintain awareness of latest technologies in the domain


Key Responsibilities
  1. Taking ownership of customer issues reported, solving their problems through by providing resolution.
  2. Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
  3. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  4. Ensure SLA are achieved and work proactively to maintain the same.


More Info

Job Type:
Permanent Job
Industry:
Telecom/ISP
Function:
Customer Service Operations
Employment Type:
Full time

About Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job ID: 152260555

Last Updated: 13-08-2026 06:54:45 PM
Homejobs in PuneCustomer Service Executive - Customer Interaction Suite
Beware of Scammers

We don’t charge money for job offers

Know More