Position Title - Customer Advocacy Executive (L1)
Job Description:
- Drive and monitor team's tickets to close by collaborating with cross functions.
- Co-ordinate with vendors and encourage them share their sentiments and work on de escalating their concerns.
- Maintain track record of vendor sentiments and work with cross functions to enhance their experiences.
- Co ordinate for events and vendor workshops to ensure everything is seamlessly arranged.
- Have a periodic connect with them to get their voice out.
- Publish weekly vendor sentiment status and improvements done to internal stake holders.
Requirements:
- Graduate/ Post Graduate degree in business stream.
- 1-3 years of experience in customer service (from IT product background).
- Excellent communication with pleasant attitude.
- Collaborative attitude to work with cross functional leaders and always aim to resolve.
- Creative thinking and ability to work independently.
- Language fluency in Hindi, English or Telugu is a must.
- Good presentation, data skills for weekly MIS activities.
