Customer Service Executive

We're Hiring: Customer Service Executives – Voice & Chat Process

Location: Pune

Work Mode: Work from Office

Employment Type: Full-Time Employment

Number of Openings: 35

Joining Timeline: Immediate / Within 15 Days

Opportunity Overview

Claidroid Technologies Private Limited is hiring enthusiastic and customer-focused professionals for a Customer Service Process supporting a leading enterprise engagement in Pune.

This opportunity is open to both freshers and experienced candidates who possess excellent communication skills, a service-oriented mindset, and the willingness to work across voice, chat, sales, and customer support operations.

About Claidroid Technologies

Claidroid Technologies is a global digital transformation and technology services partner built around the pillars of Cloud, AI, and Automation.

We work with leading enterprises across India, Europe, and the USA, helping them deliver scalable, secure, and high-quality technology solutions supported by strong governance, quality assurance, and business alignment.

Role Purpose

The Customer Service Executive will provide exceptional customer service across phone, chat, and email channels.

Key Responsibilities

• Handle inbound and outbound customer interactions professionally across calls, chat, and email.
• Respond to customer concerns with patience, empathy, and accuracy.
• Work towards achieving first-contact resolution wherever possible.
• Escalate complex or unresolved concerns through the appropriate channels.
• Follow up on customer leads, renewals, and retention-related activities.
• Maintain accurate and complete customer records in designated systems.
• Adhere to defined quality, compliance, process, and service-level requirements.
• Participate actively in training, coaching, and continuous process-improvement initiatives.
• Maintain a consistently high standard of customer service and professional conduct.

Customer Support Channels

Inbound Customer Service

Inbound Sales Support

Outbound Customer Support

Web Chat and Email Support

Candidate Eligibility

• Minimum qualification: 12th Pass / 10+2.
• Freshers are welcome to apply.
• Graduates from any discipline may also apply.
• Previous customer service, voice process, chat support, or sales experience will be an advantage.
• Excellent spoken and written English communication skills are required.
• Strong communication ability in English and Hindi is essential.
• Proficiency in at least one additional regional language is preferred:

Marathi / Gujarati / Other regional Indian languages

• Strong listening, interpersonal, problem-solving, and customer-handling skills.
• Clear speech, confidence, patience, and a customer-focused approach.
• Willingness to work from the Pune office.
• Immediate joiners or candidates who can join within 15 days will be preferred.

Working Model

Associates may be assigned to voice, web chat, email, service, sales, or outbound support operations based on business requirements.

Selected candidates will be cross-trained and should be flexible to work across different customer service and sales channels.

Candidates must also be willing to work in rotational shifts, including night shifts, should these be introduced based on business requirements. Details regarding any applicable shift allowance will be communicated separately in accordance with the relevant company policy.

Selection Process

Candidates will undergo the following stages:

1. Initial profile screening
2. English communication assessment
3. Hindi and regional-language proficiency assessment
4. Voice and customer-interaction assessment
5. Written communication or chat assessment, where applicable
6. Employment stability check, where applicable
7. Final interview with the recruitment team

Application Process

Interested candidates are requested to share their updated resume along with the following details:

• Full Name:
• Highest Qualification:
• Year of Passing / Graduation:
• English Communication Proficiency:
• Hindi Communication Proficiency:
• Regional Language Proficiency — Marathi / Gujarati / Other:
• Previous Customer Service, Insurance, Sales, Voice, or Chat Experience:
• Current Location:
• Willingness to Work from Office in Pune — Yes / No:
• Willingness to Work in Rotational Shifts — Yes / No:
• Current CTC, if applicable:
• Expected CTC:
• Availability to Join:
• Availability for Interview:

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Build your career in customer service, voice, chat, and sales operations now

Apply now and become part of a dynamic, customer-focused professional environment.