Customer Service Executive- International Voice Process (Collections)

Company Description Credence Global Solutions, headquartered in Dallas, Texas, is a global provider of technology, human resources, and offsite infrastructure solutions supporting revenue cycle and accounts receivable management. With a workforce of over 2,500 employees worldwide, the company serves healthcare, telecommunications, utilities, and media & entertainment clients. Credence focuses on delivering efficient, compliant, and high-quality service solutions that help organizations optimize their financial performance. Team members benefit from exposure to international processes, diverse industries, and technology-enabled operations.

Role Description This full-time, on-site role as a Customer Service Executive – International Voice Process (Collections) is based in Pune City. The position involves handling outbound and inbound calls with international customers, primarily to address billing issues, clarify account information, and facilitate collections in a professional and compliant manner. Daily responsibilities include responding to customer inquiries, resolving concerns related to payments or accounts, documenting interactions accurately, and following defined collection procedures and scripts. The role also requires meeting performance targets, maintaining high levels of customer satisfaction, and collaborating with team members and supervisors to improve processes. Individuals in this role are expected to adhere to company policies, data privacy guidelines, and regulatory requirements while representing Credence Global Solutions in a courteous, customer-focused manner.

Qualifications

• Candidates should possess strong Customer Service, Customer Support, and Customer Satisfaction skills to manage international customer interactions effectively.
• Candidates should possess solid Customer Service Management capabilities, including maintaining service standards and meeting performance metrics.
• Candidates should possess excellent Interpersonal Skills to build rapport, handle difficult conversations, and communicate clearly with diverse customers.
• Strong spoken and written English communication skills, including neutral accent and active listening.
• Prior experience in international voice processes, collections, or contact center environments is an advantage.
• Ability to work in shifts, manage time effectively, and perform in a target-driven environment.