Company Description
CDL Logistics Group specializes in storage, fulfillment, and distribution services, offering tailored solutions for clients of all sizes across various market sectors. With advanced technology like the Integrated Fulfilment System (IFS), clients receive 24/7 real-time access to stock details, order processing, and management reports through a secure platform. Operating state-of-the-art facilities covering approximately 165,000 square feet, CDL Logistics ensures secure and efficient services, from B2B to B2C distribution. The company prioritizes security, cleanliness, and organization within its gated, CCTV-monitored warehouses located across Kent, London, Berkshire, and West Sussex.
Role Description
This is a full-time, on-site role based in Vadodara for a Customer Service Executive. The role involves providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. The selected candidate will handle customer communications, manage service quality standards, and work collaboratively to enhance service operations.
Qualifications
- Strong Interpersonal Skills and the ability to build positive client relationships
- Expertise in Customer Service, Customer Support, and ensuring Customer Satisfaction
- Experience in Customer Service Management and maintaining service quality
- Excellent organizational and communication skills
- Proficiency in using customer relationship management (CRM) tools
- Ability to work effectively in a dynamic, team-oriented environment
- Prior experience in logistics, distribution, or related fields is an advantage
