Customer Service Executive/ BPO/ Internatiional Process

Key Responsibilities

• Handle inbound and/or outbound customer interactions for international clients
• Provide timely and effective resolution to customer queries and concerns
• Ensure high levels of customer satisfaction through professional communication
• Follow process guidelines and quality standards set by the organization
• Accurately document customer interactions and updates in internal systems
• Meet performance metrics related to quality, productivity, and compliance
• Adapt to 5 days rotational shifts with 2 days rotational weekly offs