Customer Service Executive

Title: Customer Service Executive (Full-time)

Location: AMPM Headquarters - Noida (On-Site)

Department: CRM

Whom We Need :

AMPM is looking for a customer-focused professional who can act as the bridge between the brand and its clientele, managing high-value relationships while ensuring a seamless customer experience. The ideal candidate combines CRM expertise, fashion sensibility, and operational excellence.

Soft Skills:

Exceptional interpersonal and relationship-building skills, particularly with HNI and premium clientele. Strong collaborative mindset with the ability to work closely with cross-functional teams. High attention to detail with excellent organizational and multitasking abilities. Empathy and a proactive approach to improve customer experience.

Technical Skills :

• Proficiency in MS Office and Outlook
• Working knowledge of CRM systems
• Understanding of fabrics, garment measurements, styling, and fit, essential for client interactions.
• Ability to document, track, and manage customer interactions accurately.

Attitude :

• Customer-first mindset, prioritizing experience and relationship building.
• Proactive problem-solver who anticipates challenges and resolves them.
• Professional and polished demeanor aligned with a luxury brand environment.

Required Skills & Qualifications :

• Bachelor's degree in Fashion Design, Communications, or a related field.
• 13 years in customer service/CRM in luxury, fashion, or lifestyle brands.
• Hands-on experience with CRM platforms (Shopify, BiteSpeed, or
• similar CRM tools).
• Strong verbal and written communication skills.
• Proven ability to manage high-value client relationships.

Work Mode & Schedule :

Hybrid role based out of Noida

6-day work week with rotational weekly off

Why This Role Matters at AMPM :

As a CRM/Customer Experience Executive at AMPM, you will create meaningful

experiences for high-value customers, strengthen long-term relationships, and play a

key role in enhancing brand loyalty and customer satisfaction. Your insights andproactive engagement will directly contribute to brand loyalty, customer delight and AMPM's premium positioning in the luxury fashion space.