Customer Service Executive

About the Company

At Allcargo Global Limited (formerly Allcargo Logistics), we are passionate about moving global commerce ahead. With a presence across 180 countries (through ECU Worldwide, a wholly owned subsidiary), we are proud to connect businesses globally through seamless, end-to-end logistics solutions that define efficiency, reliability, and innovation.

We deliver world-class LCL, Neutral FCL, and Air Freight services, supported by multimodal logistics, DG handling, door-to-door delivery, customs brokerage, buyer's consolidation, and special cargo and reefer solutions — ensuring the right fit for every business.

We believe in technology that simplifies and transforms supply chains, democratizing access to smarter logistics through real-time visibility, automation, and integrated control through our digital platform ECU360.

With ESG as a priority, sustainability guides every move. As a neutral, trusted partner, Allcargo Global Limited empowers businesses with integrated, technology-driven logistics that simplify trade, drive growth, and deliver trust — consistently.

About the Role

We are looking for a detail-oriented and proactive professional to manage export operations across LCL and FCL shipments. The role involves coordinating with agents, carriers, and shippers, handling documentation and customs processes, ensuring timely shipment execution, and maintaining accurate system updates. The ideal candidate will be responsible for end-to-end export coordination, from nomination and rate management to client communication and final documentation, while ensuring smooth operational flow and high service standards.

Responsibilities

• LCL & FCL Export nomination
• Arranging monthly nomination tariff
• Mailing EXW/FOB rates/service pattern to agents
• Follow up on Routing Orders & updating to agent
• Checking rate quotes from carriers / transporters etc
• Arranging docs from shippers for custom clearance
• Arranging cargo pick up, custom clearance & gate pass
• Taking routing approval from agents
• Follow up of shipment readiness with clients/shippers
• Updating e-freight remarks for MCC pre-alert, any special routings/costing/specific agent nom etc for doc & accounts reference
• Updating agents & clients with carting & stuffing plan/vsl plan
• Informing ops to tag shipment with correct broker, specific agent box, special routing etc
• Follow up on sales leads provided by agents
• Drafting ACD /SI etc from shipper's docs & forwarding to BL desk
• Updating ACD form & sending to shippers to mail on letterheads
• Arranging custom clearance docs & invoices from CHA & handover to accounts
• Arranging BL draft approvals
• Arranging KYC Docs of clients
• Arranging GL Mapping of clients
• Sending BLs & original custom docs to clients by courier
• Sending ISF (10+2) form to agents
• Follow up with Nhava office for urgent loading of MCC stuffed nom shipment
• Updating DN in e-freight for nom clients & agents
• Sending BLs & original custom docs to clients by courier
• Solving netting issues

Qualifications

Any Graduate

Required Skills

• Should have good software skills (Ms-Excel)
• Should have good communication skills (Email communication) and positive attitude
• Should have negotiation skills
• Should be able to handle a team effectively