Department: Sales / Marketing
Location: India
Description
Responsible for providing technical support and service for our submersible pumps and motors. The ideal candidate will have a strong background in mechanical or electrical engineering, excellent problem-solving skills, and exceptional customer service abilities.
Key Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
1.
Technical Support: Provide technical assistance to customers, distributors, and field service technicians via phone, email, or on-site visits.
2.
Troubleshooting: Identify and resolve technical issues related to submersible pumps and motors, including fault diagnosis and repair.
3.
Service and Repair: Perform on-site service and repair of submersible pumps and motors, including installation, commissioning, and maintenance.
4.
Training and Development: Conduct training sessions for customers, distributors, and field service technicians on product operation, maintenance, and repair.
5.
Documentation: Maintain accurate records of technical support, service, and repair activities.
6.
Collaboration: Work closely with sales, manufacturing, and R&D teams to resolve customer issues and improve product performance.
7.
Continuous Improvement: Identify areas for product improvement and provide feedback to the R&D team.
Skills, Knowledge and Expertise
Skills and Abilities.
- Communication and problem-solving
- Time management and organization
- Ability to travel (up to 50% of the time).
Education and Experience- Bachelor's degree in Mechanical or Electrical Engineering or related field
- Minimum 4+ years of experience in after-sales service, technical support, or a related field.
- Strong knowledge of submersible pumps and motors, hydraulics, and electrical systems..
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