Customer service desk

Company Description

Glassix delivers advanced access control and security solutions designed to safeguard premises, assets, and people. Our innovative systems cater to various industries, including government, healthcare, education, hospitality, residential, and commercial buildings. By focusing on tailored solutions, we ensure the unique security needs of each sector are met with precision. Glassix is committed to providing reliable and cutting-edge solutions to enhance safety and peace of mind for our clients.

Role Description

This is a full-time, on-site role located in Ahmedabad for a Customer Service Desk professional. The responsibilities include providing technical support, addressing service desk inquiries, and managing day-to-day operations. The individual will play a key role in delivering efficient and high-quality support to ensure seamless operations and customer satisfaction.

Qualifications

• Proficiency in Technical Support and Back Office Operations Tasks.
• Excellent communication and problem-solving skills
• Ability to work efficiently in a professional, on-site environment
• Prior customer support experience is a plus
• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred