Customer Service/Customer Support Internship in Thane, Navi Mumbai, Mumbai

Synoriq

Navi Mumbai, Mumbai, India

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Job Description

Selected Intern's Day-to-day Responsibilities Include

Handling Client Queries Respond to queries from NBFC/bank staff (operations teams, loan officers, branch managers) via email, chat, or phone — related to platform usage, feature access, data discrepancies, and workflow issues.
Ticket Logging & Prioritization Log every issue into the helpdesk tool with proper tagging — since NBFC clients deal with live financial data, accurate and fast ticket management is critical. Priority cases (like loan processing blocks) get escalated immediately.
First-Level Troubleshooting Resolve common platform issues — login/access problems, report generation errors, EMI schedule mismatches, document upload failures — before escalating complex ones to the tech team.
Client Onboarding Support Assist newly onboarded NBFC clients in setting up their workflows on the platform — user role configuration, understanding dashboards, running test transactions — ensuring a smooth go-live.
Regulatory & Compliance Query Handling NBFC often have questions around data formats, RBI-compliant reports, or audit trails. The support exec routes these accurately to the right internal team without delay.
Follow-up & Ticket Closure Since NBFC clients cannot afford long downtimes, proactive follow-ups are essential. Confirm resolution with the client's ops team before closing any ticket.

About Company: We are a team of 120+ building the next-generation infrastructure for the lending ecosystem. Our customers are banks and NBFCs.

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About Company

SynoriqJob Source: www.linkedin.com

Job ID: 147314183

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Last Updated: 12-05-2026 08:31:41 PM

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