As a Customer Service/Customer Support intern at Pet Set Go, you will have the opportunity to work in a dynamic and fast-paced environment that is dedicated to providing exceptional service to our customers. Your role will involve assisting customers with their inquiries, resolving issues, and ensuring their overall satisfaction with our products and services.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner
- Handle customer complaints and provide appropriate solutions
- Process and exchanges accurately
- Maintain customer records and update databases with relevant information
- Assist in creating reports and analyzing data using MS-Excel
- Provide feedback to the management team on ways to improve customer experience
This internship offers a valuable opportunity to develop your customer service skills, gain hands-on experience in a growing industry, and contribute to the success of Pet Set Go. If you are a proactive and detail-oriented individual with excellent English proficiency (spoken and written) and MS-Excel skills, we would love to have you join our team!
About Company: Pet Set Go is a made-in-India brand that is built on the foundation of our values and vision that emphasizes creativity, sustainability, quality, safety, and customer satisfaction. We proudly design, develop, print, and manufacture all our products in New Delhi, India. At Pet Set Go, we want to create a world where pet products prioritize the comfort of our beloved pets while being utilitarian, aesthetic, and accessible to every pet parent. We work to create designs that are honest, timeless and elegant; we proudly follow stringent quality protocols that haven been formulated to ensure we evolve, enhance and enrich the pet as well as the pet parent's experience with us.
