Customer Communication & Support
- Make outbound and inbound customer calls for:
Order confirmations
Delivery or payment issues
Product guidance & follow-ups
- Respond to customer queries via:
Email
WhatsApp
Website chat / CRM
- Handle concerns related to:
Orders, refunds, returns & replacements
Product usage, texture suitability & routines
About Company: NYNM is a one-stop, multi-brand e-commerce store for all things hair care! At NYNM, we take pride in creating happy tresses by curating natural and organic hair products from homegrown and international haircare brands for people across India and some parts of Asia. NYNM's interest is in mindfully creating and curating products that are safe for people and sustainable for the environment as well. We are here to serve any hair types with the best range of products. Currently, we have over 30+ imported brands and 20+ Indian brands like Arata, Vilvah, Juicy Chemistry, Manetain, True Frog, Fix My Curls, and Let's Curl Up & Earth Rhythm, to name a few. Our hair profile-based product and solution recommendations have earned us tremendous credibility and customer loyalty.
