As a Customer Service/Customer Support intern at Lagorii, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional support to our customers. Your proficiency in MS-Excel, English (both spoken and written), Hindi (spoken), and Shopify will be invaluable in ensuring a positive customer experience.
Key Responsibilities
- Respond to customer inquiries and provide timely and accurate information via email, phone, and chat.
- Assist customers with order processing, tracking, and issue resolution.
- Use MS-Excel to analyze customer data and trends to improve service quality.
- Collaborate with the sales and marketing teams to optimize customer retention and satisfaction.
- Help manage the Shopify platform, updating product listings and ensuring a seamless online shopping experience.
- Contribute to the development of customer service policies and procedures.
- Work closely with the team to identify opportunities for improvement and innovation in customer support processes.
If you are a proactive and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you! Join us at Lagorii and gain valuable hands-on experience in a thriving e-commerce environment.
About Company: Established in 2020, Lagorii is an e-commerce marketplace for kids clothing and accessories. We aim to provide our partner brands with a top-notch platform to sell directly online and provide key branding services that will truly help them scale their business. Our team is dedicated to a mission to serve our Indian manufacturers. By leveraging technology, creativity, innovation, and most importantly, our passion, we provide a reliable sales channel.
