Customer Service cum Expeditor

Job Description

Core Responsibilities:

1. Monitor, drive, and manage customer orders to ensure on-time delivery.
2. Work closely with other departments to expedite backlog orders and implement recovery plans to meet on-time delivery (OTD) targets.
3. Prepare and submit production and shipment tracking reports.

Requirements:

1. Diploma or higher qualification preferred.
2. At least 2 years of relevant working experience in sales and customer service.
3. Possess strong verbal and written communication skills.
4. Proficient in Microsoft Office application.
5. Self-disciplined, able to work independently, and a good team player.