Customer Service Coordinator

We are seeking a dedicated and detail-oriented Customer Service Coordinator to join our team in Maharashtra. The ideal candidate will play a crucial role in ensuring customer satisfaction and efficient coordination between various departments. This position requires a proactive individual who can manage customer inquiries, process orders, and facilitate communication between sales, dispatch, and production teams. Key Responsibilities: - Act as the primary point of contact for customer inquiries and support requests, ensuring timely and effective resolution. - Coordinate sales activities and assist in managing purchase orders to ensure smooth operations. - Collaborate with the dispatch team to ensure timely delivery of products and services. - Manage quotation processes, ensuring accuracy and compliance with company standards. - Maintain records and documentation related to customer interactions and transactions. - Ensure adherence to ISO 9001 standards in all customer service processes. - Utilize Excel for data management and reporting purposes, ensuring data accuracy and accessibility. Required Skills: - Strong customer service orientation with excellent communication skills. - Experience in sales coordination and customer support roles. - Proficiency in Excel and other relevant software tools. - Knowledge of ISO 9001 standards is a plus. - Ability to work collaboratively in a team environment and manage multiple tasks effectively. If you are passionate about customer service and have the skills to excel in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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