Customer Service Coordinator

Customer Support Executive – Freshers & Experienced

Location: Jaipur, Rajasthan

Job Type: Full-Time

Joining: Immediate Joiners Preferred

Work Schedule: Rotational Shifts – Primarily Night Shifts

CTC: 3.0 LPA – 3.2 LPA (28,000 – 32,000 per month equivalent CTC, based on experience and skill set)

Role Overview

We are seeking Customer Support Executives to become part of our team for an International Customer Service Process in Jaipur. Both fresh graduates and candidates with relevant experience are welcome to apply.

The position involves communicating with customers, understanding their requirements, addressing their concerns, and ensuring timely and appropriate resolutions. Candidates should be confident communicators with a customer-first mindset and the ability to handle queries professionally.

Candidates available to join immediately will be given preference.

Key Duties & Responsibilities

• Attend and respond to customer calls while maintaining professional communication.
• Provide customers with relevant information about products, services, and applicable policies.
• Identify customer requirements and offer suitable solutions.
• Handle complaints, requests, and service-related concerns with patience and efficiency.
• Build a positive customer experience through effective and courteous communication.
• Enter and maintain accurate customer interaction details in the CRM.
• Monitor open or pending cases and follow up until the issue is resolved.
• Adhere to established service standards and maintain a professional approach during customer interactions.

Candidate RequirementsFreshers

• Graduation in any stream.
• Strong communication skills, both verbal and written.
• Basic knowledge of computers and MS Office applications.
• Good interpersonal and customer interaction abilities.
• Positive approach with a willingness to develop new skills.
• Confidence and clarity while communicating with customers.

Experienced Candidates

• 6 months to 4 years of relevant experience in Customer Support, Customer Service, BPO, Call Centre, or similar positions.
• Hands-on experience in handling customer queries and resolving service issues.
• Exposure to CRM software or customer support systems will be beneficial.
• Strong communication, multitasking, customer management, and problem-solving skills.
• Willingness to work according to rotational schedules, including night shifts.

Salary & Benefits

• CTC of 3.0 LPA – 3.2 LPA, depending on relevant experience and skills.
• Performance-based incentives, wherever applicable.
• Career development and growth opportunities.
• Cab facility for female employees during odd hours.
• Night allowance of 180 per day for male employees.
• Training and skill-development opportunities.
• Positive, professional, and supportive working environment.

Application Process

• Candidates interested in this opportunity can apply by sharing their updated resume. Preference will be given to candidates who are available for immediate joining.