Customer Service Coordinator

Job Responsibilities:

• Respond to customer inquiries related to company productsand services via emails, phone calls, and websites.
• Coordinating training & development activities.
• Prepare quotations, proposal documents and draft salescontract.
• Provide support on training related enquiries includes: Work with all stakeholdersto ensure proper alignment of the Simulator Flight Scheduling and MaintenancePlanning activities. Perform data input andanalysis. Plan and track monthlyprograms for completion.
• Contribute to the trainee care & trainingsupport operations for the pilots at the training center.
• Support and execute all AST companyactivities. (Airshow, APATS etc).
• Coordinates with other departments andcompany resources to ensure efficient and stable sales results.
• Execute content production for social mediaplatforms (LinkedIn/ website).
• Undertake and monitor necessary research toprovide highly needed support to the business development team.
• Perform any other duties or responsibilitiesas assigned.
• Perform miscellaneous administrativeactivities.
• Manage good relationship with hotel for signingcontracts and scheduling of hotel arrangements.
• Transportation arrangement for oversees customersand guests.
• Ensure assigned tasks are delivered withinthe planned timeline.

Requirements:

• At least a Diploma, Bachelor's Degree in Marketing or its equivalent.
• Ideally possessingat least 2 years of experience in business development/ Salesmarketing role, preferably in the Aviation / Aviation Trainingindustry.
• Can do attitudeand eagerness to learn.
• Ability toadequately perform professional services relating to the needs of the organization.
• Detail-orientedperson and strong ability to produce high-quality reports and presentations.
• Able to multi-taskand submit the required task on time.
• Ability to workindependently and in a team.
• Good communicationand negotiation skills.
• Planning and organizational.
• Preferably thosewho are available immediately or within short notice.